Food cooks unevenly; some areas are burnt while others are undercooked.

Safety first: Unplug before internal checks; for basic use adjustments, no disassembly is needed.

• Step 1 – Avoid overloading: Do not stack food too thickly. Arrange items in a single layer with space between pieces for airflow.
• Step 2 – Shake or turn food: For fries, nuggets, and similar items, remove the basket and shake or turn halfway through cooking to promote even browning.
• Step 3 – Check crisper plate: Ensure the crisper plate is properly seated and not blocking airflow channels.
• Step 4 – Inspect fan operation: Listen for the fan. If it sounds weak or intermittent, inspect and possibly replace the convection fan motor assembly.
• Step 5 – Clean vents: Clear any grease or debris from rear and bottom vents to maintain proper airflow.
• Step 6 – Sensor calibration (advanced): If the unit consistently runs too hot or too cool, the temperature sensor or control board may be out of calibration. Replacing the temperature sensor (NTC) or main control PCB can restore accurate control.