E6
Candy
Battery Overtemperature / Temperature Sensor Fault
Charger LED flashes and vacuum battery LEDs blink E6 pattern, battery will not charge
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Possible Causes
Battery pack too hot or too cold, Failed NTC temperature sensor inside battery, Poor thermal contact between cells and sensor, Faulty charger temperature sensing circuit
How to Fix / Troubleshooting
Safety first: Do not attempt to charge a battery that is very hot, swollen, or physically damaged. Risk of fire.
- 1. Normalize temperature: If the vacuum or battery has just been used heavily, allow it to cool at room temperature (20–25°C) for at least 1 hour before charging. Do not place it in a fridge or near a heater.
- 2. Inspect the battery: Remove the battery and check for swelling, cracks, or leakage. If any damage is present, do not use it. Replace the battery pack.
- 3. Try a different outlet: Plug the Candy charger into a different wall socket to rule out supply issues. Avoid extension leads.
- 4. Check ambient conditions: Charge only within the temperature range specified in the manual (typically 5–35°C). Charging in a cold garage or hot conservatory can trigger E6.
- 5. Persistent E6: If the error appears even at normal room temperature and with a visually good battery, the internal temperature sensor or charger circuitry may be faulty. Replace the battery pack first; if the issue remains, the charger should be replaced. If still unresolved, the main body charging PCB may require service.
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Repair Difficulty
Easy
2/5
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