Cordless vacuum stops shortly after starting and an E1 code flashes on the handle display

Safety first: Switch the vacuum OFF and remove it from the charging dock. Remove the battery pack if it is detachable before working on the floorhead.

Step-by-step:

• Turn the floorhead upside down and inspect the main brushroll. Cut away hair, threads, and debris from the brush using scissors, taking care not to cut the bristles.
• Remove the brushroll (most Russell Hobbs cordless vacuums have a release latch or end cap). Clean both end caps and check that they spin freely. If they feel rough or seized, the brushroll assembly may need replacement.
• Check the air channel in the floorhead and the neck where it connects to the wand for blockages. Remove any compacted dust or objects.
• Reinstall the brushroll correctly, ensuring it is seated in the drive slot and end caps are locked.
• Refit the battery, power on, and test. If E1 returns immediately and the brushroll does not turn, the brushroll motor or internal wiring in the motorised floorhead may be faulty and should be replaced.

Warning: Do not run the vacuum with the brushroll jammed; this can overheat and permanently damage the floorhead motor.