Vacuum runs but produces a burning smell from the floorhead area

Safety first: Turn off the vacuum immediately, remove the battery, and allow the floorhead to cool.

Clear the brushroll:

• Turn the floorhead upside down and remove the brushroll via the release latch or end cap.
• Cut away all hair, threads, and fibres from the brush and end caps.
• Spin the brushroll by hand; it should rotate freely. If it feels stiff or gritty, replace the brushroll assembly.
• If your model uses a belt, inspect it for glazing, cracks, or melting. Replace if damaged.
• Reassemble and test briefly. If the burning smell returns quickly, the brushroll motor may be damaged and the entire floorhead should be replaced.

Warning: Do not continue using the vacuum if you smell burning; this can lead to motor failure or fire.