Vacuum stops shortly after starting; display shows E2 and unit shuts down

Safety first: Turn the vacuum OFF and remove the battery pack before working near the brushroll or nozzle.

• Step 1 – Clear the brushroll: Flip the floor nozzle over. Remove the brushroll cover (usually a latch or a few Phillips screws). Pull out the brushroll and cut away hair, threads, and fibers from the bristles and end caps using scissors. Rotate the brush by hand; it should spin freely.
• Step 2 – Check for obstructions: Inspect the nozzle air channel, neck, and wand for blockages (coins, toys, large debris). Remove any obstructions. Also check the main suction tube and cyclone inlet.
• Step 3 – Inspect brushroll bearings: Spin each end of the brushroll with your fingers. If it feels rough, gritty, or seized, the bearings are worn and can cause overload. Replace the brushroll assembly.
• Step 4 – Reassemble and test: Reinstall the brushroll and cover, ensuring it is seated correctly. Refit the battery and test on a hard floor first. If E2 no longer appears, the jam was the cause.
• Step 5 – Check filters: A severely clogged pre‑motor filter can increase load. Remove and clean the dust cup, cyclone, and pre‑motor filter according to the manual (usually tap gently and rinse with cold water, then dry 24 hours).

When to call a technician: If the brushroll is free and airflow is clear but E2 appears within seconds, the motor or current sensing circuit on the main PCB may be faulty and should be tested or replaced by a professional.