Inner pot bottom has burnt food while the top layer is undercooked; food sticks excessively.

Safety first: Allow the cooker and pot to cool before cleaning.

• Clean thoroughly: Soak the inner pot to remove burnt-on food. Clean the heating plate gently with a non-abrasive pad.
• Check pot flatness: Place the pot on a flat surface; if it rocks or has visible warping, replace it.
• Use correct program: For thick stews or sauces, use a lower temperature or stir occasionally if the program allows.
• Sensor inspection: If uneven heating persists, inspect and test the bottom temperature sensor and replace if faulty.