Rice or grains are consistently undercooked or overcooked when using the automatic RICE program.

Safety first: Normal cooking adjustments are safe; no internal access is required.

• Adjust ratios: Follow the Brock manual for recommended water-to-rice ratios, then fine-tune by adding slightly more or less water based on results.
• Rinse rice: Rinse rice to remove excess starch, which can affect boiling behavior.
• Check pot and plate: Ensure the inner pot bottom and heating plate are clean and flat for accurate sensing.
• Manual mode: If automatic results remain poor, use a manual time/temperature program that you find reliable.
• Service note: If all programs cook incorrectly and other symptoms (errors, overheating) appear, the sensor or control PCB may need replacement.