Food burns or sticks heavily to the bottom even when using sufficient liquid and correct settings.

Safety first: Allow the cooker to cool before cleaning burnt-on food.

• Soak and clean pot: Fill the pot with warm soapy water and let it soak. Use a soft sponge to remove residue. Do not use metal scouring pads.
• Inspect nonstick surface: Look for large scratches, peeling, or exposed metal. A damaged pot should be replaced to prevent sticking and contamination.
• Use appropriate program: For rice and grains, use the dedicated RICE or similar program rather than manual high-temperature frying.
• Add more liquid: Ensure recipes meet the minimum liquid requirement specified in the manual.

If burning persists with a new pot and correct recipes, the temperature sensor or control board may be misregulating heat and should be checked by a technician.