Rice comes out mushy or too soft even when using correct water level and program.

Safety first: Handle hot steam carefully when opening the lid.

• Verify program and measurements: Ensure you are using the correct Tiger cup and water level markings for the selected rice type.
• Check lid gasket: Inspect the lid gasket for damage or improper seating that could alter internal pressure and temperature. Replace if worn.
• Try a different program: Use a firmer texture setting if available (e.g., "Harder" or "Quick" modes) and compare results.
• Sensor issue: If all rice types are consistently overcooked despite correct usage, the temperature sensor or control board may be misreading and should be evaluated by a technician.