E9
Tristar Serious Overheat / Safety Cutoff Triggered

E9 appears and the cooker shuts down unexpectedly, often with a burning smell previously noticed.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Severely blocked ventilation, Inner pot run dry on high heat, Damaged thermal insulation around heating plate, Failed overheat protection components

How to Fix / Troubleshooting

Safety first: Immediately unplug the cooker. Do not attempt to restart until it has fully cooled and been inspected.

  • Inspect inner pot and heating plate: Remove the pot and check for severe scorching or melted non-stick coating. Clean any burnt residue carefully. If the pot is badly warped or coating is peeling, replace the pot.
  • Check vents: Examine side and bottom vents for dust buildup or obstructions. Clean with a soft brush or vacuum.
  • Smell test: If you smell burnt plastic from the base or see melted areas, do not use the cooker again until inspected by a professional.
  • Test with water only: After full cooling and cleaning, add water to the minimum line and run a low-temperature program. If E9 reappears quickly, internal safety components may be damaged.

Because E9 indicates a serious overheat, internal thermal fuses, wiring, or insulation may be compromised. Have the unit professionally serviced or replaced; do not bypass safety devices.

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Repair Difficulty

Professional Required 5/5

Required Part

Thermal Fuse / Internal Overheat Protection Assembly
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