Excessive white smoke and sooty buildup inside grill and on food

Safety first: Operate the grill outdoors in a well-ventilated area. Avoid inhaling dense smoke.

• Step 1 – Clean burn pot: Remove all ash and ensure all air holes are open.
• Step 2 – Check fan operation: Confirm strong airflow from the combustion fan. Clean or replace the fan if weak.
• Step 3 – Use dry pellets: Replace any damp or low-quality pellets with fresh, dry pellets.
• Step 4 – Inspect exhaust: Ensure the chimney cap and exhaust ports are not blocked by grease or debris. Clean as needed.
• Step 5 – Avoid smothering flame: Do not cover the entire drip tray or heat baffle with foil in a way that blocks airflow.