Display shows HI or High; temperature alarms may sound; food may be thawing or spoiling.

Safety first: Unplug the refrigerator before cleaning coils or accessing fans. Avoid using sharp tools on gaskets or plastic parts.

Step 1 – Check doors and gaskets:

• Ensure all doors and drawers are fully closed and aligned.
• Inspect gaskets for tears, gaps, or debris. Clean with warm soapy water and dry.
• Perform the dollar-bill test: close the door on a bill and gently pull; resistance should be felt all around the gasket.

Step 2 – Consider recent events:

• If there was a power outage or large load of warm groceries, allow 24 hours for temperatures to recover.
• Minimize door openings during this period.

Step 3 – Clean condenser coils:

• Pull the unit away from the wall and remove the rear lower panel.
• Vacuum and brush dust from the condenser coils and fan area.

Step 4 – Check evaporator fan operation:

• Listen for fan noise in the freezer when the compressor is running.
• If silent, access the evaporator fan and inspect for ice blockage or motor failure.
• Replace the evaporator fan motor if defective.

Step 5 – Clear alarm:

• Most models allow you to silence the alarm by pressing an Alarm Reset or similar button.
• Do not ignore repeated HI alarms; they indicate unsafe food temperatures.

When to call a technician: If HI persists after addressing airflow, doors, and fans, a sealed system or control issue may exist and requires professional service.