E12
LandXcape Out of Boundary / Loop Signal Error

Robot mower shows E12 and stops with the message related to 'No Loop' or 'Outside Working Area'.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Boundary wire laid incorrectly, Charging station not at correct position on loop, Broken guide wire (if equipped), Strong external electromagnetic interference

How to Fix / Troubleshooting

Safety first: Disconnect the charging station power before adjusting the boundary wire.

  • Verify loop layout: Compare your boundary wire installation with the LandXcape layout diagram. Ensure the wire forms a complete loop and both ends are connected to the base terminals.
  • Check base position: The charging station must be placed inside the loop with sufficient straight wire in front. Reposition if it is too close to corners or outside the loop.
  • Measure loop resistance: Use a multimeter to measure resistance between the two wire ends at the base (with power disconnected). A very high or infinite reading indicates a break in the loop.
  • Repair breaks: Locate and repair any breaks using LandXcape waterproof splice connectors. Avoid twisting wires together without proper connectors.
  • Reduce interference: Keep the boundary wire away from buried power cables, metal grids, and other robotic mower wires. If interference is suspected, reroute the wire.
  • Guide wire (if present): If your model uses a guide wire, ensure it is correctly connected and not broken, as some models use it to verify loop presence.
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Repair Difficulty

Medium 3/5

Required Part

LandXcape Boundary Wire Loop
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