E13
Hoover
Gyroscope / IMU Sensor Fault
Robot vacuum displays E13 and stops; may say 'gyro error' or 'orientation error'.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Severe impact or drop, Loose IMU connector, Failed gyroscope chip, Firmware corruption affecting IMU calibration
How to Fix / Troubleshooting
Safety first: Turn OFF the robot and place it on a level surface.
- Power reset: Turn the main power switch OFF for 1–2 minutes, then ON.
- Flat surface calibration: Some Hoover models allow sensor calibration via the app or button sequence. Place the robot on a perfectly flat floor and run the calibration if available.
- Check for physical damage: Inspect the housing for cracks or signs of a heavy drop that may have damaged internal sensors.
- Firmware update: Use the Hoover app to check for and install any firmware updates.
- If E13 continues: The IMU / gyro board is likely defective. Replacement of the IMU sensor board or main PCB is required and should be performed by a technician.
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Repair Difficulty
Professional Required
5/5
Required Part
IMU / Gyroscope Board
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