E14
Philips Navigation Sensor / Gyroscope / IMU Fault

Robot vacuum displays E14; may indicate 'Navigation error' or 'Sensor calibration error'.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Internal gyroscope calibration lost, Strong magnetic or shock event, Faulty IMU sensor on main PCB, Loose internal connector

How to Fix / Troubleshooting

Safety first: Turn OFF the robot and remove it from the dock.

  • Place on level surface: Put the robot on a flat, level floor away from metal objects and magnets.
  • Power cycle: Turn the robot OFF for 2 minutes, then turn it ON and allow it to remain stationary for 30–60 seconds to auto-calibrate (if supported by your Philips model).
  • Check for impacts: Inspect the housing for signs of heavy impact or drop damage that could have affected internal sensors.
  • Update firmware: Using the Philips app, check for and install any available firmware updates that may address navigation issues.
  • Test navigation: Start a cleaning cycle in an open area and observe if the robot moves in straight lines or behaves erratically.
  • Persistent E14: If the error returns, the internal IMU/gyroscope module or main PCB is likely faulty and should be replaced by a professional technician.
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Repair Difficulty

Hard 4/5

Required Part

Main Control Board (IMU/Gyro Circuit)
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