Error 9
Roborock Chassis Obstruction or High-Centering

Roborock robot vacuum reports “Error 9” / “Main unit is stuck” and cannot free itself.

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Possible Causes

Robot stuck on thick rug edge or threshold, Robot high-centered on cable, toy, or floor vent, Bottom shell pressing against obstacle, Excessive clutter in cleaning area

How to Fix / Troubleshooting

Safety first: Gently lift the robot away from the obstacle and power it off if it continues to struggle.

Step-by-step:

  • Inspect the area: Look at where the robot got stuck (door thresholds, cables, vents). Remove or tidy cables and small objects.
  • Use no-go zones: In the Roborock app, set virtual walls or no-go zones around problem areas such as high thresholds or floor vents.
  • Check bottom shell: Inspect the underside for any loose parts or hanging components that might catch on obstacles.
  • Test in open area: Place the robot in a clear space and start a cleaning cycle to confirm it moves normally.

If the robot frequently reports this error on flat floors: There may be an issue with the bumper, wheel suspension, or chassis alignment that requires professional inspection.

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Repair Difficulty

Very Easy 1/5
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