Samsung
Dock Homing / Navigation Failure
Robot vacuum does not return to the charging dock automatically and stops in random locations.
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Possible Causes
Dock placed in poor location, Obstructed IR docking signal, Dirty docking sensors on robot, Mapping data corruption
How to Fix / Troubleshooting
Safety first: Standard precautions only.
- Reposition dock: Place the dock against a wall with at least 0.5 m (1.5 ft) clearance on each side and 1.5 m (5 ft) in front. Avoid corners and behind furniture.
- Clean docking sensors: Wipe the front and top sensors on the robot and the IR window on the dock with a soft cloth.
- Remove obstacles: Clear objects, cables, and rugs near the dock that may block the robot’s approach.
- Remap home (if supported): Delete the existing map in the app and perform a full mapping run so the robot can learn the dock’s location again.
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Repair Difficulty
Very Easy
1/5
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