Thermostat shows E12 and schedules do not run correctly

Safety first: No mains wiring work is required.

Steps to troubleshoot E12 (clock error):

• 1. Sync time from controller:
  • Open the Fibaro controller interface.
  • Ensure the controller time and time zone are correct.
  • Force a time sync to all devices if supported.
• 2. Manually set time:
  • Use the thermostat menu to manually set the correct time and date if possible.
• 3. Check for frequent power loss:
  • If the thermostat loses time after every outage, consider installing an uninterruptible power supply (UPS) for the controller and ensuring stable mains for the thermostat.
• 4. Firmware update:
  • Update thermostat firmware to the latest version to fix known RTC or scheduling bugs.
• 5. Replace thermostat if RTC hardware is faulty:
  • If time drifts excessively or resets frequently despite stable power and correct settings, the internal RTC hardware may be defective and the thermostat should be replaced.

When to call a professional: For integrated building management systems, consult the system integrator to ensure time synchronization across all devices.