Generator shuts down and displays E13; may be accompanied by a strong fuel odor around the unit.

Safety first: Immediately turn the generator OFF, close the main gas shutoff valve, and evacuate the area if a strong gas smell is present. Do not operate electrical switches or create sparks. Call your gas supplier or emergency services if the leak is significant.

• Ventilate area: Allow outdoor air to disperse any accumulated gas. Do not restart the generator until the smell has fully dissipated.
• Inspect visible gas piping: With gas supply still OFF, visually inspect flexible hoses, unions, and regulators for damage or loose fittings.
• Leak test: After reopening the gas valve slightly, apply a soap‑water solution to joints and watch for bubbles. Tighten or replace leaking fittings. If unsure, have a licensed gas technician perform this step.
• Check gas pressure switch/sensor: Some Genergy units use a pressure switch to detect abnormal gas conditions. Inspect wiring and replace the switch if it falsely trips according to diagnostic readings.
• Clear code and retest: Once leaks are repaired and pressure is within Genergy specifications, clear E13 and perform a supervised start.