E20
WEN
Incorrect Phase or Voltage Configuration / Parameter Mismatch
Controller displays E20 and the generator will not start; often after a recent service.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Controller configured for wrong voltage or phase, Miswired alternator leads, Incorrect jumper settings on control board, Recent firmware or settings change
How to Fix / Troubleshooting
Safety first: Isolate the generator from utility and loads by opening the transfer switch. Turn OFF the generator and disconnect the battery negative cable before changing any wiring or settings.
- Verify alternator wiring: Open the alternator terminal box and confirm that stator leads are connected for the correct voltage and phase (e.g., 120/240 V single‑phase) as per the WEN wiring diagram.
- Check controller configuration: Enter the controller setup menu and verify that the voltage, phase, and frequency settings match the physical alternator configuration.
- Inspect jumpers or DIP switches: Some WEN controllers use hardware jumpers or DIP switches to select system type. Confirm these are set correctly.
- Correct mismatches: If wiring and settings do not agree, correct either the wiring or the configuration so they match the intended system design.
- Reset and test: After corrections, reconnect the battery, clear E20, and start the generator. Verify correct voltage and phase at the output before reconnecting loads.
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Repair Difficulty
Hard
4/5
Required Part
Alternator Terminal Block
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