Water leaking from indoor unit front panel or dripping onto wall/floor

Safety: Turn off the unit before working around water and electrical parts.

Steps:

• 1. Check drain hose: Locate the condensate drain hose exiting the indoor unit. Ensure it slopes downward continuously and is not kinked.
• 2. Clear blockage: Use a wet/dry vacuum at the drain outlet to remove sludge and algae. You can also gently blow compressed air from the outlet back toward the unit.
• 3. Inspect drain pan: Remove the front cover and filters. Check that the plastic drain pan is not cracked and is seated correctly under the coil.
• 4. Level check: Use a spirit level to confirm the indoor unit is slightly tilted toward the drain side as per Baxi installation instructions.

Note: Persistent leaks after cleaning may require pan replacement or reinstallation of the indoor unit.