Water leaking from the front or sides of the unit into the room.

Safety: Unplug the unit before tilting or removing panels. Protect floors from water damage.

Steps:

• 1. Check tilt (window units): Ensure the unit is slightly tilted downward toward the outside so water flows outdoors, not indoors.
• 2. Clear drain hole: On window units, locate the drain hole at the rear of the base pan. Use a small wire or pipe cleaner to clear any blockage.
• 3. Inspect internal channels: Remove the front cover and inspect the condensate collection tray and channels. Clean out slime, dust, and debris with warm water and a soft brush.
• 4. Portable units: Verify that drain plugs and caps are properly installed and that any continuous drain hose is not kinked or elevated above the drain outlet.
• 5. Check for cracks: Inspect the plastic drain pan for cracks or splits. Replace the drain pan assembly if damaged.