Water leaking from outdoor unit during heating mode, forming ice or puddles.

Note: Some water under the outdoor unit during heating is normal due to defrost cycles.

• Step 1 – Inspect base pan: Turn OFF power and look under the outdoor unit. Ensure drain holes in the base pan are clear of leaves, ice, and debris.
• Step 2 – Clear obstructions: Use a small brush or wire to open blocked drain holes.
• Step 3 – Install drain kit (if needed): In areas where water must be directed away, install a Gree‑approved drain fitting and hose on the base pan outlet.
• Step 4 – If water leaks from coil connections: This may indicate a refrigerant leak with oil; call a technician immediately.