Outdoor unit does not start, indoor unit shows E5, no cooling or heating
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: This error involves high voltage. If you are not trained, limit yourself to visual checks and call a professional. Always turn OFF the breaker before opening the outdoor unit.
Steps:
- Check breaker and supply: Ensure the dedicated AC breaker is ON and not undersized. Reset if tripped. Do not repeatedly reset a breaker that trips immediately.
- Inspect outdoor terminals: Remove the outdoor unit electrical cover. Check that all power and interconnect terminals are tight and free of burn marks.
- Look for visible damage: Inspect the outdoor PCB and compressor terminals for signs of burning, melted insulation, or strong burnt smell. If present, do not power the unit again.
- Clear obstructions: Ensure the outdoor fan can rotate freely and is not blocked by debris, which can cause overcurrent.
Important: Measuring current draw and checking for compressor/IPM shorts requires a multimeter and experience. For E5 that recurs after a reset, contact a Hitachi service center for detailed diagnostics.
Repair Difficulty
Required Part
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