P2
Insignia Upper Water Tray Full / High-Level Condensate Protection

Portable Insignia AC displays P2; unit may limit cooling or shut down intermittently.

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Possible Causes

Blocked upper drain path, Kinked or improperly installed drain hose, Faulty upper float switch or sensor, Excessive condensate due to very high humidity

How to Fix / Troubleshooting

Safety first: Unplug the unit before draining or opening panels.

Steps to address P2:

  • 1. Drain both ports: Some Insignia portable models have upper and lower drain ports. Drain water from both to fully empty the system.
  • 2. Inspect drain hose (if used): Ensure any attached drain hose slopes downward continuously with no kinks or loops that can trap water.
  • 3. Clean internal tray: Remove the rear panel and locate the upper condensate tray. Clean out any buildup that could block the drain outlet.
  • 4. Check upper float/sensor: Verify that the upper float moves freely and that its wiring is intact. Replace the float switch if it remains in the “full” position even when the tray is empty.
  • 5. Test operation: Reassemble, restore power, and run the unit in COOL mode. If P2 reappears quickly, further inspection of the internal drain routing or sensor circuit on the main PCB may be required.
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Repair Difficulty

Easy 2/5

Required Part

Upper Float Switch
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