Trane Stuck Cooling Call / Control Staging Fault

Trane air conditioner runs continuously and does not shut off even when the set temperature is reached.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Thermostat stuck in call for cooling, Shorted Y wire to R, Stuck contactor, Faulty control board relay

How to Fix / Troubleshooting

Safety first: Turn off power at the breaker before inspecting wiring or contactors.

  • Thermostat test: Remove the thermostat from its base. If the outdoor unit continues to run, the issue is not the thermostat.
  • Check contactor: Inspect the contactor in the outdoor unit. If the contacts are welded closed, the unit will run continuously. Replace the contactor.
  • Inspect wiring: Look for a short between R and Y in the thermostat cable or at the control board.

If the system only stops when the breaker is turned off, have a Trane technician check the control board and wiring thoroughly.

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Repair Difficulty

Medium 3/5

Required Part

Trane Contactor
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