E9
Tristar Full Condensate Pan / Drainage Fault

Unit shows E9 and may shut down unexpectedly; sometimes associated with water leakage from indoor unit.

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Possible Causes

Blocked condensate drain hose, Clogged internal drain pan outlet, Kinked or improperly sloped drain line, Failed condensate pump (on some cassette or floor models)

How to Fix / Troubleshooting

Safety first: Turn off power to avoid electrical hazards from water near electronics.

Steps to try:

  • Check drain hose: Locate the drain hose exiting the indoor unit. Ensure it slopes downward continuously and is not kinked or elevated.
  • Clear blockage: Detach the hose end and blow through it or use a wet/dry vacuum at the outlet to remove sludge and algae.
  • Clean drain pan: Remove the front cover and inspect the drain pan under the evaporator. Remove debris and flush with warm water and a mild disinfectant.
  • Inspect condensate pump (if fitted): Listen for pump operation. If silent and the pan is full, the pump may have failed and needs replacement.

When to call a technician: If E9 persists after clearing the drain, the float switch or pump assembly may be defective and should be serviced professionally.

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Repair Difficulty

Easy 2/5

Required Part

Condensate Drain Hose
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