Viessmann Remote Signal Reception Failure

Indoor unit displays temperature but does not respond to remote commands

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Possible Causes

Faulty IR receiver board, Remote control out of range or misaligned, Strong sunlight on receiver, Stuck button on remote

How to Fix / Troubleshooting

Safety: No high-voltage work is required for basic checks.

  • Test remote: Use a smartphone camera to confirm the remote's IR LED flashes when buttons are pressed.
  • Reduce interference: Shade the indoor unit from direct sunlight and move strong light sources away.
  • Replace batteries: Install new batteries in the remote.
  • Replace receiver: If the remote works but the unit never responds, replace the IR receiver board in the indoor unit.
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Repair Difficulty

Easy 2/5

Required Part

IR Receiver Board
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