Food cooks unevenly; one side is much darker than the other without overloading the basket.

Safety first: Unplug and cool the unit before internal inspection.

• Check loading: Ensure food is arranged in a single layer and shaken or turned as recommended.
• Inspect basket and tray: Verify the air fry basket and tray sit level and fully engage their supports. Replace warped accessories.
• Clean vents: Remove grease and debris from internal air channels and vents.
• Inspect fan and shroud: Ensure the convection fan is centered in its shroud and not directing air unevenly due to misalignment.
• Check heating element: Look for dark or non-glowing sections of the element during operation; replace the heating element assembly if partially failed.