E11
Crux Touch Panel / Keypad Fault

E11 error appears; unit powers but buttons or touch panel do not respond correctly.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged touch sensor board, Loose ribbon cable to main PCB, Cracked front control PCB, Liquid damage on keypad area

How to Fix / Troubleshooting

Safety first: Unplug the air fryer before removing the control panel.

  • Clean the panel: Wipe the touch surface with a slightly damp cloth and then dry thoroughly. Do not spray cleaner directly onto the panel.
  • Check for stuck keys: If the model uses physical buttons, ensure none are jammed or stuck in the pressed position.
  • Inspect ribbon cable: Remove the control panel cover and locate the ribbon cable between the touch board and main PCB. Reseat both ends carefully.
  • Look for cracks or corrosion: Examine the touch PCB for visible cracks or signs of moisture. If damaged, replace the touch control board.
  • Test after reassembly: Reassemble and plug in. If E11 persists, the touch panel assembly or main control PCB may need replacement.
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Repair Difficulty

Medium 3/5

Required Part

Touch Control Panel PCB
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