Basket is difficult to insert or remove; it jams or scrapes.

Safety first: Allow the unit to cool before forcing the basket.

• Step 1 – Inspect rails: Remove the basket and examine the side rails inside the chamber for bends or obstructions. Clean out crumbs and debris.
• Step 2 – Check basket frame: Look for warping or deformation of the basket edges. Replace the basket if significantly warped.
• Step 3 – Latch mechanism: Inspect the latch at the front of the basket and the mating part in the unit. Ensure they move freely and are not broken.
• Step 4 – Gentle realignment: Slightly bent metal rails can sometimes be carefully straightened with pliers, but avoid cracking the enamel or coating.