Basket is difficult to insert or remove; it may stick or jam in the rails.

Safety first: Allow the unit to cool before forcing the basket. Forcing a hot basket can cause burns or damage.

• Step 1 – Inspect for debris: Remove the basket and clean the side rails and bottom track thoroughly to remove burnt food or grease.
• Step 2 – Check basket shape: Place the basket on a flat surface to see if it rocks or appears twisted. Warped baskets can bind in the rails.
• Step 3 – Inspect rails: Look inside the cavity for bent or damaged metal/plastic rails. Gently straighten minor bends with padded pliers.
• Step 4 – Lubrication caution: Do not use oils or sprays as lubricants inside the cooking cavity; they can smoke or ignite. Rely on cleaning and alignment only.
• Step 5 – Replace basket or housing: If warping or severe rail damage is present, replace the basket or contact Ninja for housing repair options.