Basket is difficult to insert or remove; it jams or scrapes.

Safety first: Allow the unit to cool before forcing the basket.

• Clean rails and basket edges: Remove any burnt food or grease from the side rails and basket edges.
• Inspect for warping: Check if the basket appears twisted or out of square. Replace if significantly warped.
• Check rails: Look inside the cavity for bent metal or plastic guides. Minor bends can sometimes be gently straightened; severe damage requires housing replacement.
• Latch function: Ensure the latch moves freely and is not obstructed. Lubricate lightly with food‑safe lubricant if necessary (avoid overspray).