Sage User interface input failure / logic lockup

Display lights up but the Start button does nothing, unit will not begin cooking.

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Possible Causes

Faulty Start/Stop touch sensor, Stuck control logic on MCU, Loose UI ribbon cable, Child lock or safety mode engaged (model dependent)

How to Fix / Troubleshooting

Safety first: Disconnect power before opening the control panel.

  • Check for lock mode: Consult the user manual for any child lock or panel lock feature. Try the documented key combination to unlock.
  • Power reset: Unplug the fryer for 5–10 minutes, then plug back in and test again.
  • Panel cleaning: Clean the touch area with a soft cloth to remove grease that may interfere with capacitive sensing.
  • Inspect ribbon cable: If comfortable, remove the control panel and reseat the ribbon cable between the UI and main board.
  • UI replacement: If only the Start button area is unresponsive while other buttons work, the touch panel assembly may need replacement.
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Repair Difficulty

Easy 2/5

Required Part

Touch Control Panel Assembly
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