Basket is difficult to insert or remove; it jams or does not slide smoothly.

Safety first: Allow the unit to cool before forcing the basket; hot metal can cause burns.

• Clean rails and tracks: Remove the basket and pan. Clean any burnt food or grease from the side rails and bottom guides.
• Inspect for warping: Place the basket and pan on a flat surface to check for warping. Warped parts may need replacement.
• Check latch: Examine the basket latch and handle mechanism for broken plastic or misaligned parts. Replace the handle/latch assembly if damaged.
• Gently realign: If rails are slightly bent, carefully straighten them with gentle pressure. Avoid cracking the enamel or coating.
• Test fit: Reinsert the basket; it should slide smoothly and click into place without excessive force.