Food is burnt on the outside but raw inside.

Safety first: Use oven mitts when handling hot baskets.

Usage adjustments:

• Reduce cooking temperature by 10–20°C (25–35°F) and increase time slightly.
• Arrange food in a single layer with space between pieces.
• Shake or flip food halfway through cooking.

Airflow checks:

• Ensure the fan is running strongly; if airflow seems weak, inspect and clean the convection fan and vents.
• Clean any grease or debris from the top mesh and exhaust vents.

If fan performance is poor despite cleaning, the fan motor may be failing and should be replaced.