E11
Alpha Flow Rate / Flow Switch Fault

Boiler shows E11; may occur during hot water use or heating, often with fluctuating temperatures.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Stuck DHW flow switch, Blocked flow turbine, Limescale in DHW inlet, Faulty flow sensor wiring

How to Fix / Troubleshooting

Safety: Isolate power and close cold water inlet before removing any water components.

  • Check water supply: Ensure the cold water isolation valve to the boiler is fully open and that other taps in the property have good flow.
  • Clean inlet filter: Many Alpha combi boilers have a mesh filter on the cold inlet. A qualified person can isolate, remove, and clean this filter to restore flow.
  • Flow sensor inspection: Locate the DHW flow switch or turbine assembly. Check for obvious debris or limescale. Clean or replace as necessary.
  • Wiring check: Ensure the flow sensor connector is secure on the PCB and that the cable is not damaged.

If E11 continues, the flow sensor assembly may need replacement by a professional.

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Repair Difficulty

Medium 3/5

Required Part

DHW Flow Sensor / Flow Switch
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