Bradford White
User Interface / Display Failure
Boiler display is on but unresponsive or shows garbled characters.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Loose display ribbon cable, Moisture intrusion into control panel, Failed display module, Control board fault
How to Fix / Troubleshooting
Safety first: Turn off power before removing the front panel or accessing the control.
- Step 1 – Inspect for moisture: Look for signs of water leaks or condensation near the control panel. Fix any leaks before replacing electronics.
- Step 2 – Reseat display cable: Carefully disconnect and reconnect the ribbon cable or plug between the display and main control board.
- Step 3 – Power cycle: Restore power and see if the display returns to normal. If not, the display or main board may be damaged.
- Step 4 – Replace display module: If available as a separate part, replace the display/user interface with a Bradford White-approved module.
- Step 5 – Replace control board (pro): If a new display does not resolve the issue, the main control board likely needs replacement.
Note: Protect the control area from future moisture by correcting any venting or piping issues.
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Repair Difficulty
Medium
3/5
Required Part
User Interface / Display Module
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