Burnham
Control Panel Freeze or Keypad Failure
Boiler display is on but unresponsive, buttons do not work or menu is frozen
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Software glitch, Moisture in control, Failed keypad membrane, Electrical interference
How to Fix / Troubleshooting
Safety first: Turn off power before removing the control cover.
- Power cycle: Turn off the boiler at the service switch or breaker for 30–60 seconds, then turn it back on to reboot the control.
- Check for moisture: Inspect the control board and display area for condensation or leaks from above. Dry gently and correct any leak sources.
- Inspect keypad ribbon cable: Ensure the cable between the display/keypad and main board is firmly seated.
- Replace control/display: If the panel remains unresponsive, the display or main control may need replacement by a technician.
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Repair Difficulty
Medium
3/5
Required Part
User Interface / Display Board
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