SOFT LOCKOUT
Energy Kinetics Soft Lockout Due to Repeated Ignition or Flame Failure

Display indicates SOFT LOCKOUT; burner may attempt to start but shuts down after a short period.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Marginal flame signal, Dirty flame sensor, Partially blocked nozzle or burner head, Low fuel pressure

How to Fix / Troubleshooting

Safety: Turn off power and close the fuel shutoff valve before removing burner covers or accessing wiring.

  • 1. Check filter and strainer (oil units): Inspect the oil filter at the tank and the pump strainer at the burner. Replace clogged filters and clean strainers according to manufacturer instructions.
  • 2. Clean flame sensor: Remove the cad cell (oil) or flame rod (gas) from the burner on your Energy Kinetics boiler. Wipe the sensing surface with a clean, lint-free cloth. Do not sand or scratch the sensor.
  • 3. Inspect burner head and nozzle (oil): Remove the burner drawer assembly. Check the nozzle for plugging or distortion and the turbulator head for heavy carbon. Replace the nozzle with the exact size and spray pattern specified by Energy Kinetics and clean or replace the head if needed.
  • 4. Verify combustion air: Ensure the burner air intake and any outside air kit are not blocked by debris, snow, or dust.

If the SOFT LOCKOUT condition returns after cleaning and basic checks, a technician should measure flame signal, pump pressure, and combustion to correct the underlying cause.

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Repair Difficulty

Hard 4/5

Required Part

Flame Sensor (Cad Cell or Flame Rod)
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