E13
NTI Weak Flame Signal / Ionization Fault

Boiler locks out with E13; may indicate ionization current too low or unstable flame

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Dirty burner, Incorrect gas/air ratio, Poor grounding, Partially blocked heat exchanger, Faulty flame rod

How to Fix / Troubleshooting

Safety: Shut off power and gas. Combustion components can be hot and may release flue gases when opened.

  • Clean flame rod: Remove and clean the flame rod with fine abrasive as described for E02.
  • Inspect burner: Remove the burner assembly following NTI procedures. Check for rust, debris, or blocked ports. Clean with a soft brush and vacuum; do not enlarge burner holes.
  • Check ground and wiring: Ensure all ground wires and burner mounting screws are tight. Inspect the flame rod wire for cracks or burns.
  • Combustion check: A technician should verify gas pressure and perform a combustion analysis, adjusting if necessary and cleaning the heat exchanger if heavily fouled.
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Repair Difficulty

Hard 4/5

Required Part

Burner Assembly
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