Utica
User Interface / Keypad Failure
Boiler display is on but unresponsive, buttons do not change settings
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Stuck or damaged buttons, Moisture intrusion into display, Faulty display PCB, Communication fault with main board
How to Fix / Troubleshooting
Safety first: Turn off power before removing the display module.
- Power cycle: Turn off power for 30 seconds and restore. Sometimes the interface will reset.
- Inspect display: Remove the front panel and check the display module for signs of moisture, corrosion, or physical damage.
- Dry if damp: If moisture is present, allow the area to dry completely before reapplying power. Identify and correct any source of water ingress.
- Replace module: If buttons remain unresponsive, the user interface module may need replacement with a Utica-approved part.
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Repair Difficulty
Medium
3/5
Required Part
User Interface / Display Module
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