Utica Domestic Hot Water Performance Issue

Boiler runs but domestic hot water is insufficient or fluctuates (on Utica combi or with indirect tank)

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Scaled plate heat exchanger, Faulty DHW sensor, Mixing valve malfunction, Priority control misconfiguration

How to Fix / Troubleshooting

Safety first: Hot water can scald. Use caution when testing taps.

  • Check DHW temperature setting: Verify the domestic hot water setpoint on the Utica control or mixing valve is appropriate (typically 120°F/49°C).
  • Clean faucet aerators: Remove and clean aerators and showerheads that may be restricting flow.
  • Inspect mixing valve: If a thermostatic mixing valve is installed, ensure it is not stuck or set too low. Exercise the valve by turning through its range.
  • Plate heat exchanger: On combi models, a scaled plate heat exchanger can reduce output. Descaling should be done by a professional using appropriate chemicals.
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Repair Difficulty

Medium 3/5

Required Part

DHW Plate Heat Exchanger
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