Carpet cleaner is not picking up dirty water; puddles remain on the carpet after several passes.

Safety first: Unplug the unit and avoid walking on wet carpets until extraction is restored.

• Inspect nozzle squeegee: Turn the unit over and examine the rubber squeegee or lips on the floor nozzle. Replace if torn, hardened, or warped.
• Check dirty tank seals: Inspect the gasket around the dirty tank lid and where the tank meets the body. Clean and ensure it is seated correctly. Replace if cracked or flattened.
• Clear recovery inlet: Locate the opening where dirty water enters the tank. Remove any lint or debris blocking this port.
• Inspect recovery hose: Follow the hose from the nozzle to the tank. Look for splits or loose clamps that could cause air leaks. Replace damaged hose sections.

Good airtight seals are essential for strong extraction; any air leak will reduce pickup performance.