Brushes do not spin while cleaning the floor; suction and spray work normally.

Safety: Unplug the unit and lay it down for access to the brush area.

• 1. Remove nozzle foot: Take off the nozzle / foot assembly according to the manual to expose the brush roll.
• 2. Clear debris: Cut away hair, threads, and fibers from the brush roll and end caps. Ensure the brush spins freely by hand.
• 3. Inspect belt (belt-driven models): Remove the belt cover and check the brush drive belt. Replace if broken, melted, or loose. Use the exact Bissell belt number for your model.
• 4. Test brush motor (direct-drive models): If there is no belt, the brush is likely driven by a small motor. If the motor does not turn when powered, replace the brush motor assembly.
• 5. Reassemble and test: Reinstall the nozzle and test on carpet. If the brush still does not spin, inspect the brush on/off switch or control board.