Brush roll does not spin, but suction and spray work normally; no error code is shown.

Safety first: Unplug the carpet cleaner and lay it on its side or back for access.

• Remove nozzle cover: Take off the bottom plate or brush cover to expose the brush roll and belt.
• Inspect belt: Check if the belt is broken, melted, or loose. Replace with a genuine Gorenje belt if worn.
• Clear debris: Remove hair and fibers from the brush roll and end caps. Ensure the brush spins freely by hand.
• Check motor connection: Verify that the brush motor connector is firmly attached.
• Reassemble and test: Refit the cover, plug in, and test brush operation.