Tool hose (for upholstery or stairs) has no suction, while floor nozzle suction is normal.

Safety first: Unplug before disconnecting hoses.

• Check hose connection: Ensure the accessory hose is fully inserted and locked into the port.
• Inspect for clogs: Detach the hose and look through it. Use a flexible brush or vacuum to remove obstructions.
• Clean tool nozzle: Remove debris from the upholstery or stair tool head.
• Check diverter flap: At the hose connection point, verify that the internal flap or valve moves freely between floor and tool modes. Clean and free it if stuck.