Brush roller does not spin, but there is no error code and suction works

Safety: Unplug the unit and place it on its side.

• Access belt: Remove the bottom plate to expose the brush roller and belt.
• Inspect belt: If the belt is broken, stretched, or melted, replace it with a genuine Kobold belt.
• Check brush roller: Remove the roller and spin the end caps. If stiff or noisy, replace the roller assembly.
• Adjust height: If the brush stalls only on thick carpets, raise the brush height setting to reduce load.