Accessory hose or upholstery tool has very weak suction compared to floorhead.

Safety first: Unplug the Philips carpet cleaner.

• Check hose for blockages: Detach the accessory hose and look through it. Use a flexible brush to clear any obstructions.
• Inspect couplings: Ensure the hose ends and seals are intact and fit snugly into the ports.
• Clean upholstery tool: Remove lint and hair from the tool's nozzle and brush area.
• Verify diverter position: Some models have a diverter or selector for floor vs. hose. Ensure it is fully switched to the hose position.