Philips
Brush Drive Failure
Brushes do not rotate, but suction and spray still work; no error code shown.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken or stretched brush belt, Jammed brush roll, Worn brush motor, Stripped gear in brush gearbox
How to Fix / Troubleshooting
Safety first: Unplug the Philips carpet cleaner and lay it on its back.
- Remove brush cover: Unscrew and remove the bottom brush access cover.
- Clear obstructions: Remove the brush roll and clear hair, threads, and debris from the bristles and end bearings.
- Inspect belt and gears: Check the drive belt for cracks, glazing, or stretching. Inspect any plastic gears for missing teeth. Replace damaged belts or gearboxes.
- Test brush motor: Rotate the motor shaft by hand; it should turn smoothly. If stiff or seized, replace the brush motor assembly.
- Reassemble and test: Refit the brush roll, belt, and cover, ensuring correct belt routing.
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Repair Difficulty
Medium
3/5
Required Part
Brush Drive Belt
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